Terms & conditions

Last updated: 26 September 2026

Quotes

We confirm your quote before any work starts. The quote is based on the information you give us. If the property is materially larger, dirtier or different from what was described, we’ll tell you before continuing and agree any change with you first. We won’t raise the price without your agreement.

Payment

Prices shown on this website exclude GST; GST (10%) is added to your invoice. Payment is due on completion, once you’ve had the chance to inspect the work. A tax invoice is provided for every job. Paid parking, where there is no free parking available, is charged at cost.

Re-clean promise

If your real estate agent or landlord raises a reasonable cleaning issue within 3 days of the clean, we’ll return and re-clean the affected areas free of charge. This covers areas included in the booked job. It does not cover damage, pre-existing marks that can’t be removed by cleaning, fair wear and tear, or areas used or dirtied after our clean. Please send us the agent’s written report.

We cannot guarantee the return of your bond, because bond decisions also depend on damage, rent and other matters outside our control.

Pest control

Pest control is a separate service from our cleaning. Treatments are carried out by our licensed pest control partner, and we arrange the quote, the booking and any warranty visit. The price is confirmed on the phone before we book.

Every treatment has a 3-month warranty: if the pests that were treated come back in the treated areas within 3 months, we arrange a re-treatment at no charge. The warranty doesn’t cover pests or areas that weren’t in the original treatment, or cases where the technician’s preparation and aftercare advice wasn’t followed. The re-clean promise above applies to cleaning only, not to pest control.

Access and utilities

You must give us access at the agreed time, with electricity and running water connected. If we can’t get in, a lockout fee may apply.

Cancellations and rescheduling

If you need to cancel or reschedule, please call us at least 24 hours before your booking.

Damage

We take care with every property. If something is damaged during a clean, tell us within 24 hours and we’ll work with you to resolve it.

Your rights

Nothing in these terms limits your rights under the Australian Consumer Law.

Contact

Cleaning Near Me · 0417 044 968 · cleaningnearmeaus@gmail.com